NHS Guy's and St Thomas'

Delivering organisational improvements and effectiveness.

The Challenge

Visionist consultants were invited by Guys and St Thomas’ Hospital to provide strategic consultancy, leadership, and outcome-based deliverables to help turnaround a failing £15m digital transformation programme within the trust. 

The initial challenge would be a frictionless transition of knowledge between the incumbent and new supplier. Following this, immediate measures would need to be put in place to ameliorate the transitional and outcomes-based business planning that had already taken place. This would be considered crucial in the acceleration of bringing a red flag programme back to green.

A digital transformation strategy would need to be implemented that could deliver a proven approach for real business change, and the associated transitional processes and elements that come with it. The focus of the strategy would be on the development and deployment of transformational enabling digital products and services that would deliver against the trusts digital agenda and maximise the return on investment for the remainder of the programme.   

The Process

To enable the trust to achieve their objective of true digital reform, a shift in focus away from technology to a strategic business based outcomes, patient and clinician experiences needed to be achieved. 

To make this a reality, Visionist worked closely with the trust to analyse and document their current processes and capabilities, the ‘as is’ state. Through strategic workshops, process audits and patient and clinician research, the desired future (to be) state was imagined, and a target operating model (TOM) was drawn up. The TOM was fundamental in underpinning the business case design and supported the trusts benefit realisation plans bringing everything together. Visionist consultants then lead supplier negotiations and statement of work agreements for the foundation of a new digital service unit called ‘The Digital Hub’ to be created.

This new service unit would go on to facilitate a dedicated cross-disciplined, agile and transformation/change team of over 20 professionals to deliver organisational effectiveness, new processes and capabilities and improvements to the patient and clinical experiences across Guys and St Thomas’ three hospitals and 9,000 staff members. Once a standard operational model had been established, Visionist went onto to oversee the re-skilling and staff training across the three hospitals before transitioning the new service unit from consultant and contract lead resource to a fully BaU run function.  

The Outcome

The Digital Hub is a highly successful function at Guys and St Thomas’ both supporting the digital agenda and informing the overall digital strategy. It’s a catalyst for health innovation and continues to deliver year on year cost savings generating a new revenue for the trust.

Since the launch of The Digital Hub, Guys and St Thomas’ Hospital has gone onto transform the way it provides clinical care to patients. The Digital Hub also provides the ability to communicate with patents through digital channels, remotely monitoring patients progress and empowering people to manage their health. The Digital Hub is helping the NHS to maximise its efficiency by providing better patient outcomes, reducing the demand for current resourcing while also building a more sustainable future for the HNS.

- Delivery of a new service unit dedicated to delivering innovation.

- Enhanced system and capability effectiveness.

- Better engagement with clinicians and healthcare experts.

- Reduced demand on existing resources.  

- Remote monitoring of patients.

- Empowering people to manage their own health.

- Proven better patient outcomes.

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